Shipping Policy
1. Order Processing
All orders are processed within 2-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days
- Express Shipping: Delivery within 2-3 business days
- Overnight Shipping: Delivery within 1 business day
Shipping methods and availability may vary based on your location. The selected shipping method will be confirmed during checkout.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, destination address, and selected shipping method. The exact shipping cost will be displayed during checkout before you complete your purchase. We offer free shipping on orders over a certain amount (details available at checkout).
4. Delivery Timeframes
Delivery timeframes are estimates and are not guaranteed. Factors such as weather, holidays, and carrier delays may affect delivery times. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
5. Tracking Information
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to monitor your shipment's progress. Please allow 24 hours for tracking information to be updated in the carrier's system.
6. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses due to customer error. If you need to change your shipping address, please contact us immediately at support@artheonecom.com.
7. International Shipping
We currently ship to select international locations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may be longer than domestic orders.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately with photos of the damage and your tracking number. We will work with the shipping carrier to investigate and resolve the issue. In most cases, we will either send a replacement or issue a refund.
9. Returns and Exchanges
If you wish to return or exchange a product, please contact us at support@artheonecom.comwithin 30 days of receiving your order. We will provide you with return shipping instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
10. Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that refunds do not include original shipping costs unless the return is due to our error.
11. Contact Us
If you have any questions about our Shipping Policy, please contact us at support@artheonecom.com.